Company Profile
Introduction
Reforms in the electricity sector in Karnataka started off with the issue of a reforms policy statement by the state Government in 1997. Pursuant to the policy statement, the Karnataka electricity reforms Act was enacted by the State Government in 1999 and the Karnataka Electricity Regulatory commission was established in that year. The state electricity Board which was looking after transmission and distribution function as well as a few generating stations in the state was unbundled. The Karnataka Electricity Board was authorized by the Government vide G.U. No. DE U.S.R. 99 Dated: 16.07.1999 to incorporate a company, namely. Karnataka power transmission corporation Ltd. (KPTCL) under the companies act 1956 for transmission and distribution of power in the state and another company, namely, Vishvesvaraya Vidyuth Nigama Ltd., (VVNL) for handling its existing generating stations with the associated units. Accordingly KEB was unbundled into KPTCL and VVNL and these two companies were corporatized w.e.f. dated: 01.03.1999 Later, VVNL has been merged with KPTCL.
An exclusive generating company vise Karnataka Power Corporation Ltd., (KPTCL) is already functioning in the state since 1970.
As part of the restructuring programme, KPTCL has been further unbundled into a transmission company (KPTCL) and four distribution companies as fallows w.e.f dtd:01.06.2002.
Bangalore Electricity Supply Company (BES Com)
Mangalore Electricity Supply Company (MES Com)
Hubli Electricity Supply Company (HES Com) and
Gulbarga Electricity Supply Company (GES Com)
Further, Mangalore Electricity Supply Company (MES Com) has been bifurcated into two companies namely. Mangalore Electricity Supply Company (MES Com), Chamundeshwari Electricity Supply Company (CES Com) vide Government order No EN 98 PSR 2004 dated 19th August 2004. The Chamundeshwari Electricity Supply Company has already been incorporated and is yet to start functioning independently.
The State Government also issued a privatization strategy paper in November 2002 to invite private participation distribution. The electricity Act. 2003 enacted by the Govt. of India has come into farce from 10.06.2003.
Gulbarga Electricity Supply Company Limited (GES Com) has come into existence from 1st June 2002.
Its area of operation covers 5 districts vise,
About Gescom
In the year 1999, Karnataka embarked on a major reform of the power sector. As a first step, Karnataka Electricity Board (KEB) was dissolved and in its place, the Karnataka Power Transmission Corporation Limited (KPTCL) was incorporated. This was followed by the constitution of Karnataka Electricity Regulatory Commission (KERC) in November 1999.
In the next phase of the reform process, the transmission and distribution business managed by KPTCL was unbundled in June 2002. Four new distribution companies were formed to distribute power in Karnataka.
Gulbarga Electricity Supply Company Limited (GESCOM) has taken over the responsibility from KPTCL for the distribution of electricity in 5 districts and commenced its operations from 1st June 2002. The company has successfully entered into 7th year of operation.
| Statistics | |
| Census Villages | 4,474 |
| Area | 43,861 Sq. Kms |
| Talukas | 31 |
| Zones | 2 ( |
| Districts | 5 |
| Towns & Cities | 39 |
| Divisions | 9 |
| Population | 95 Lakhs |
| Consumers | 20.01 Lakhs |
| Electrification | 100% of Villages |
Gescom History
The erstwhile
The generating capacity of the Shivasamudram Power House gradually increased to 42 MW in stages. To meet the increasing demand for power, the Shimsha Generating Station, with an installed capacity of 17.2 MW, was commissioned in the year 1940. The power demand was ever on the increase, for industries and rural electrification, and additions to generating capacity became imperative. The 1st Stage of 48 MW and 2nd stage of 72 MW of the Mahatma Gandhi Hydroelectric Station were commissioned during 1948 and 1965, respectively.
The State of
The demand for power saw a phenomenal increase in the mid sixties and onwards with the setting up of many public sector and private industries in the State. As power generation in the state was entirely dependent on monsoon and was subject to its vagaries, the state government set up a coal based power plant at Raichur. The present installed capacity of the power plant at Raichur is 1470 MW. To augment the energy resources of the State, the Kalinadi Project with an installed capacity of 810 MW at Nagajhari Power House and 100MW at Supa Dam Power House, with an energy potential of 4,112 MWh, were set up.
The transmission and distribution system in the state was under the control of the Government of Karnataka (then
Till the year 1986, KEB was a profit-making organization. However, in the subsequent years, like other State Electricity Boards in the country, KEB also started incurring losses, mainly due to the increase in agricultural consumption and due to the implementation of the socio-economic policies of the government.
To improve the performance of the power sector and in tune with the reforms initiated by Government of India, the Government of Karnataka came out with a general policy proposing fundamental and radical reforms in the power sector. Accordingly an Act, namely the Karnataka Electricity Reforms Act was passed by the Karnataka Legislature. The Reform has mandated major restructuring of the Karnataka Electricity Board and its Corporatization. As part of corporatization, Karnataka Electricity Board ceased to exist and Karnataka Power Transmission Corporation Limited was constituted on 1st August 1999.
As a part of the reforms, the distribution sector was further divided into 4 companies viz. Gulbarga Electricity Supply Company Limited – GESCOM; Bangalore Electricity Supply Company Limited – BESCOM; Hubli Electricity Supply Company Limited - HESCOM; Mangalore Electricity Supply Company Limited – MESCOM. These companies came into existence from 1st June 2002.
Achievements
HT/LT LINES
Total length of existing as on 31st March 2008, HT and LT lines in its jurisdiction was 31,963.95 Kms and 71,019.86 Kms respectively with a HT:LT ratio 1:2.22. During the current year HT line added is 1,795.23 Km and LT line added is 2,943.26
DISTRIBUTION TRANSFORMER
Addition:
Total number of 40,555 Transformers existing as on 31st March 2008. During the current year 2007-08, 3923 numbers of transformers were added.
Transformer Failure Rate:
In order to provide constant and uninterrupted power supply, reducing the transformer failure rate is of great task. The distribution transformer failure rate during 2007-08 was 19.18%. During the current year up to April 2006, transformer failure rate is 1.51%. Efforts are on to bring down the failure rates during the year 2008-09. This is proposed to be achieved by enhancing the number of transformers and length of distribution lines through APDRP and other schemes.
TRANSMISSION AND DISTRIBUTION LOSSES
The transmission and distribution losses brought down to 22.61% from 30.84% during 07-08 by meeting, reconductoring, system improvements etc.
METERING
In order to ensure that the power sold is correctly accounted and also to enable the Company to claim correct subsidy from the Government, metering of all installations is of vital importance. This is also a mandatory requirement under the Electricity Act 2003. This will also help in assessing the commercial losses accurately.
Installations:
During the FY 2007-08, up to Mar-2008, 58437 DC/MNR installations are metered. At the end of March-2008, there were 61,487 Nos of non-recording nature installations & 22,297 Nos of DC installations.
BJ/KJ Installations:
During the Financial Year 2007-08, 3,481 BJ/KJ installations were metered. Cumulative progress of metering of BJ/KJ installations achieved as at the end of Mar-2008 is 257,577. Balance No of BJ/KJ installations to be metered is 1,81,585.
Electrification Works:
556 villages, Harijan Basthis, Hamlets, in GESCOM jurisdiction have been electrified.
465 drinking water supply schemes were energized during 2007-08.
Rajeev Gandhi Grameena Vidyudikaran Yojana:
The company has taken up the work of creation of necessary infrastructure for electrification of hamlets under the aegis of the Govt. of India at a cost of 165.00 crores covering 3932 villages. Electrification of 386,665 Rural Households including BPL families totaling to 187,575 are proposed. Above works have been awarded to various turnkey contractors. As at the end of March 2008, the cumulative progress is 1980 villages covering 47508 nos. of Rural Households including 30014 BPL families. Balance works would be completed by the end of 2008-09.
ENERGISATION OF DRINKING WATER SUPPLY SCHEME
Top priority was accorded to service rural water supply scheme and 623 such schemes were energized during 2006-07. During this year 435 water supply scheme were energized.
ENERGISATION OF IP SETS
During 2007-08, 68783 (including 38378 unauthorized IP sets) were serviced. Total no. of IP sets as on 31st March 2008 is 242283.
VIGILANCE ACTIVITIES
Intensified vigilance is an effective guard for reducing commercial losses. In the year 2007-08, two new Vigilance Police Stations at Bidar and Raichur were operationalized in addition to the existing two at
In order to curtail the theft of energy, the Vigilance Wing has inspected 3571 installations during the year. Out of this 93 cognizable case and 9 non-cognizable cases were booked. The demand for back billing charges raised was to the tune of Rs.16.51 lacks out of which Rs.6.76 has been collected. A compounding fee demand of Rs.86.09 lakhs has been raised, of which Rs.53.06 lakhs has been collected.
The
The GESCOM is committed to achieve this mission by
Encouraging best practices in Transmission and Distribution
Ensuring high order maintenance of all its technical facilities.
Emphasizing the best standards in customer service.
To be the best Electricity utility in the Country, the GESCOM pledges to optimize its human and technical resources for the benefit of all its customers.
HRD activities
The Company has a sanctioned strength of 7234 while 4120 employees are working presently. Details of the employees strength is as mentioned below:
| Sl. | Name of the | Sanctioned | Working | Employees on |
| 1 | | 3624 | 1964 | -- |
| 2 | | 3462 | 2072 | -- |
| 3 | Corporate | 148 | 84 | -- |
| Total | 7234 | 4120 | -- | |
GESCOM has give lot of emphasis for Human Resource Development and recognizes the fact that human resources of the one of the important resources. A separate training policy has been formulated to cover all the employees under training and development activities in the Company. Focused training on attitudinal change and customer care aspects of HRD is being given in all Sub-Divisions and Divisions under training module called “Understanding Organization in Changing Scenario”. This training was carried out by the in house training resource person 2025 man-days training was imparted in other aspects like stress Management, Public relation and Office Management. GESCOM intends to establish a residential HRD training centre at
This centre will have all modern facilities required for training and will run a professional lines.
All the employees of A, B & C category will undergo at lest one training every year.
GESCOM Training Resource Group will be formed for conducting in-house training activities as and when required.
GESCOM intends to a optimize its manpower so as achieve the mission it has set for itself. In this direction, efforts will be made to constantly orient the personnel of the Company to the changing scenario and equip them with the requisite skills and knowledge.
IT @ GESCOM
The current system carries with its disadvantages associated with redundancy and inconsistency of data in different ledger and lacks centralization of data. So in order to improve the efficiency of system and enhance control through increased accuracy, consistency and better security for effective information retrieval in a minimal time, the following computerized activities have been successfully implemented.
Total Revenue Management (TRM) Work:
The Total Revenue Management process has been automated in all 40 sub divisions by creating master databases, which facilitated spot billing, report generation and cash collection instantly.
Set up of dedicated Computer Training Centre at Corporate office.
Centralized in-house Computer Training Centre has been established at the Corporate the computers and software’s.
Hosting of Website
The web site of GESCOM has been launched on the internet, available at www.gescom.org
Successful implementation of IVRS
IVRS has been implemented in
Computerization of Pay Roll
The payroll of employees has been computerized and installed in Corporate Office.
Internet Facility
The Internet facility has been extended to all the officers of Corporate Office, Zonal Offices, Circle Offices, all the divisions and Sub division offices of GESCOM.
E-Tendering
The concept of e-tendering has been successfully implemented in GESCOM.
Training for use of Hand held machines:
The GESCOM employees have been provided training for effective use of the Hand held machines.
Transformer Management Systems
GESCOM is in the process of implementing the Transformer Management System (TMS). The KPMG consulting Pvt. Ltd., has developed software for Transformer Management System, it is yet to be accepted by the GESCOM.
Centralized HT Billing
Centralized HT Billing System Or High Value Consumer Management System (HVCM) is the means through which the information about HT consumers can be gathered and analyzed.
The Billing information of HT Consumers from different Divisional offices can be gathered thro E-Mail can be fed into the system. The System will generate the processed Billing information, which can be sent to respective consumers across the geography of Electricity Supply Company.
The System will generate various types of Reports based on the data's fed, to ensure accurate and reliable output.
Any Time Payment (ATP):
Any Time Payment (ATP) kiosk was inaugurated by Hon’ble Minister on 24.8.2005 at corporate premises in
Further a proposal has been made to install many more ATP systems in Cities i.e.
Video Conferencing facility:
Video Conferencing facility is already in force at corporate office, Gulbarga Division –I, GESCOM. This video conferencing facility will be extended to Gulbarga Division II, Raichur and Bellary District head quarters of GESCOM.
As the Broad band connectivity facility is not available at Bidar, Yadgir, Hospet and Koppal Divisions this video conferencing facility is not made. As soon as broad band connectivity facility is provided by BSNL, the same will be extended to these towns.
FUTURE IT’S INITIATIVES:
For establishing Centralized Data Warehouse Server
For Geographical Information System (GIS)
Extension of ATP system to other divisions
For establishing Intranet server
For Document Management System
For Inspection Software
For Audit Software
For Financial Accounting Package
For Online Accounting System
Cash Management System
Gescom Services
Maintenance of Service Station for immediate attending Fuse of Call/Breakdowns.
Providing Mobile Phones to all Field Officers (AEE’s & Above) for speedy communication under emergency or breakdowns.
Operating Soujanya Kendra at all divisional level to solve consumer grievances.
Community involvement in rural areas.
Computerization of Billing System.
Engaging GVP’s (Gram Vidyut Pratinidhi) in Rural Areas for Billing. Collection and to act as mediator between consumer and company solving the problems.
Creating awareness of Anti Theft Law (ATL) in consumer by conducting Street Plays. Advertisements and Mass Raids.
Creation High Value Consumer Management Cell (HVCMC) to solve the problems of High Value Consumer like HT Consumers.
Centralized, Computerized billing systems for HT consumers at the corporate level to analyze the HT consumers Consumptions and billing problems.
Computing Energy Audit of 11 KV feeders to analyze System Losses.
Introduction of 24 hr continuous power supply for villages (Jewargi Tq. As a pilot Program).
Customer Care:
Soujanya Counters and Service Station
To provide better service to customers, the Soujanya Counters and Service Stations are being remodeled and refurbished GESCOM is planning to setup consumer service centers as one-step point for providing information and attending to complaints of the customers.
Better Customer Care for Greater Customer Satisfaction
Since it became operation in June 2002. GESCOM has undertaken a number of measures to improve customer care. These include.
Speedy Response to customer Complaints:
Systems have been put in place for attending to customer’s complaints quickly Customers can even approach the Managing Director directly with their complaints, either through e-mail, letter or in person. You may even send your complaint.
Sensitizing field staff to Improve Behavior with Customers:
Special efforts are being made to bring about an attitudinal change in the field staff attending to customer’s complaints. They have been sensitized to the need for courtesy, politeness and responsiveness while dealing with customers. HRD training is being given to them.
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